Stakeholder Surveys (this includes doctors, nurses and any other person who comes into the Home to do their job) We asked: Are you made to feel welcome? 100% said YES Are your requests dealt with promptly and met? [...]

Residents, Family & Friends Feedback & Surveys 2017 Additional Comments made ****** is very happy with the care and consideration, also the food that he enjoys. So, if ****** is happy, then so am I. ‘whilst *****room [...]

The Willow Annual Quality Assurance Results The Willow Admission Process Audit Four people filled in the audit and the response to the questions were as follows: Did you have the admission process fully explained to you? All four [...]